We are committed to delivering your orders with care and efficiency. Our team processes all orders within 1-2 business days, ensuring your carefully selected items are packed securely for their journey. Whether you're preparing for outdoor adventures or seeking everyday comfort, our streamlined logistics network guarantees your footwear arrives in pristine condition. We partner with trusted carriers to provide reliable service tailored to your needs.

Processing typically takes 1-2 business days after order confirmation. Delivery timelines vary based on destination and carrier capacity. Domestic shipments generally reach customers within 5-7 business days, while international deliveries may require 10-20 business days. Seasonal demand and customs clearance can occasionally extend these estimates. You'll receive a notification when your order ships with updated delivery projections.

We offer transparent pricing with the following options:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders of $60+

These rates reflect our commitment to balancing affordability with reliable service. Bulk or oversized orders may incur additional charges, which will be clearly communicated during checkout.

Currently serving customers across North America, Europe, and select Asian markets. We cannot ship to embargoed countries or regions with trade restrictions. Some remote locations may require extended delivery times or additional fees. During checkout, our system automatically verifies deliverability to your address. For specific country inquiries, please contact our support team before placing your order.

Within 24 hours of shipment, you'll receive an email containing your tracking number and carrier information. This allows real-time monitoring through our partners' systems. For consolidated shipments, individual tracking may not be available until packages reach your local distribution center. Our customer portal also maintains your complete shipping history for easy reference to past and current orders.

While rare, delays can occur due to weather, customs inspections, or logistical challenges. If your tracking shows no movement for 7+ business days or the estimated delivery window has passed, please contact [email protected] with your order number. Our support team will investigate immediately and keep you informed throughout the resolution process. For lost packages, we typically reship items or issue refunds within 14 business days of confirmation.

International customers are responsible for any applicable customs fees, taxes, or import duties. These charges vary by country and are determined by local authorities upon arrival. We declare all packages at full value and cannot mark items as gifts to avoid fees. For accurate estimates, consult your national customs website before ordering. Some carriers may collect these fees upon delivery, while others invoice separately. Unclaimed packages with unpaid duties will be returned to us, subject to our standard refund policy minus return shipping costs.